28 July 2025
Account Relationship Manager (Investment Management Senior Specialist)
Job Purpose
  • We are seeking a highly skilled and results-driven Account Relationship Manager to strengthen and expand the presence of offshoring companies in Egypt's ICT sector. This role focuses on fostering long-term, trust-based relationships with investors, overcoming obstacles to growth, and supporting their business development activities. The successful candidate will also play a pivotal role in managing specific projects in alignment with ITIDA’s strategic objectives, ensuring timely delivery of milestones and compliance with established protocols.
Job Accountabilities
  • •  Customer Relationship Management: Build and maintain strong relationships with key investors, providing them with ongoing support and addressing their needs to ensure satisfaction and continued investment in Egypt’s ICT sector. 
    •  Collaboration with External Entities: Work closely with ITIDA, governmental entities to implement and manage agreements with investors, ensuring seamless cooperation and alignment with strategic goals. 
    • Business Expansion & Growth: Identify new opportunities for business expansion, pinpoint areas for improvement, and present Egypt’s value proposition to both current and potential investors. 
    •  Investor Support & Consultancy: Manage the implementation of agreements between ITIDA and investors, providing logistical support as well as market data and indicators. 
    • Reporting & Monitoring: Explain ITIDA’s reporting system to investors, review and monitor their annual plans, and oversee the preparation of periodic reports. 
    • Budget & Financial Incentives Management: Assist in preparing and monitoring the budget related to financial incentives, and collaborate with the Finance Dept and external auditors. 
    • Problem Solving & Risk Mitigation: Proactively identify challenges hindering expansion efforts and recommend solutions to bridge gaps between investor needs and available resources. 
    • Project & Due Diligence Support: Lead and manage the implementation of miscellaneous projects, including responding to investor Request For Information (RFIs) and arranging due diligence visits as required. 
    • Team Collaboration: Provide ongoing support to senior team members and the Unit M
Education
  • •  Bachelor’s Degree in a relevant field (Engineering, Computer Science, or similar technical discipline is preferred). 
    • MBA is a plus. 
Required Experience
  • • 5-8 years of experience in customer relationship management, ideally within the ICT or investment sectors.
    • Fluency in English (reading, writing, and speaking). 
    •Solid understanding of the ICT industry. 
    • Proven ability to manage multiple projects with strong time management and organizational skills. 
    • Strong presentation and report writing abilities, with an eye for detail. 
    •Advanced computer skills and proficiency in Microsoft Office tools. 
    •Client-focused with a solutions-driven approach. 
    • Excellent communication skills, including active listening and the ability to manage relationships effectively at multiple levels. 
Required Skills
  • • Excellent knowledge of MS office 
    • Project management skills.
    • Talent for influencing client management.
    • Strong listening and communication skills.
    • Ability to manage multiple projects and relationships simultaneously.
    • Presentation skills.
Location
  • •Smart Village
    •Address: Building number B121, Cairo-Alex Desert Road, Smart Village, Giza
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