Egypt's Minister of Communications and Information Technology, Eng. Raafat Hindi, inaugurated today Konecta's regional headquarters in New Cairo as part of the company's expansion strategy in Egypt, backed by investments estimated at around $100 million. The expansion aims to position Egypt as a regional hub for delivering Konecta's services across the Middle East, Africa, Europe, and the Americas, covering areas such as digital customer experience, artificial intelligence, data analytics, technical support, and the Internet of Things (IoT).
The inauguration was attended by Eng. Ahmad Elharany, Konecta Vice Chairman for the Middle East and Africa; Eng. Ahmed Elzaher, CEO of the Information Technology Industry Development Agency (ITIDA); along with senior officials from the Ministry, ITIDA, and the company.
Konecta is a leading global provider of digital customer experience (CX), AI-powered CX solutions, and business process outsourcing (BPO), headquartered in Madrid, Spain. The company employs approximately 109,000 professionals delivering services in 40 languages across 28 countries on four continents.
The new headquarters represents a central hub for Konecta's global operations and hosts the Group's first-ever Global Center of Excellence (CoE) for Generative AI. The CoE is responsible for designing, developing, and deploying advanced AI solutions to support the company's global operations, further strengthening Egypt's position as a regional innovation hub in this field.
Konecta's Egypt currently employs around 800 highly skilled professionals, delivering AI-powered digital customer experience services and multilingual customer management in Arabic, English, French, German, Italian, Spanish, and Dutch. The company also provides solutions in digital transformation, big data and analytics, cybersecurity, IoT, and technical support.
Konecta plans to expand its workforce in Egypt to approximately 3,000 specialists by the end of 2028, supporting the delivery of its services to global markets from Egypt.
The Minister emphasized that the expansion of global companies' investments in Egypt's offshoring industry reflects the significant progress made in building a comprehensive ecosystem capable of attracting further investments and delivering high-value digital services to international markets. He noted that Egypt's selection to host Konecta's first global Generative AI Center of Excellence aligns with the Ministry's efforts to encourage companies to expand in exporting advanced technology solutions, particularly in AI.
He added that the expansion of multinational companies in Egypt's ICT sector contributes to transfer international expertise to Egyptian talent, creating high-quality job opportunities, and attracting further investments, thereby enhancing Egypt's competitiveness as a global hub for high-value offshoring services.
The Minister also reaffirmed the Ministry's continued efforts to develop the offshoring industry and boost digital services exports by encouraging investments, developing youth digital skills, and preparing a qualified workforce to meet global market demands.
During a tour of the company's premises, the Minister reviewed a number of advanced digital solutions developed by Konecta in artificial intelligence, CX, and outsourcing services, including the "Kolibri" platform; an agentic AI orchestration platform that moves enterprises from AI pilots to production. It offers a library of agentic AI use cases up to 80% pre-built, tested, and secured — covering billing, technical support, appointment booking, claims handling, collections, returns and refunds, order tracking, voice of customer, and email triage — with the remaining 20% tailored to each client.
The minister praised the contribution of Egyptian teams to the development, testing, localization, and support of these solutions, highlighting the efficiency of Egyptian talent in AI and digital transformation, and their ability to deliver advanced, multilingual digital services to global markets. He noted that the growing role of Egyptian professionals in global delivery centers reflects the continuous advancement of Egypt's digital capacity-building ecosystem.
Eng. Ahmed Elzaher, CEO of ITIDA, stated that Konecta's expansion in Egypt comes within the framework of strategic partnerships and ongoing collaboration with leading global tech companies, aimed at supporting the growth of service exports from Egypt to international markets, contributing to job creation and increasing Egypt's offshoring exports.
He added that hosting a Generative AI Center of Excellence reflects the shift toward high-value and digital services and highlights Egypt's growing capabilities in advanced technologies, particularly artificial intelligence, reinforcing its position as a global hub for offshoring and digital services delivery.
For his part, Eng. Ahmed El Harany, Konecta Vice Chairman for the Middle East and Africa, said: "Egypt is not just a delivery location for Konecta — it is our regional headquarters and home to our first global Center of Excellence for Generative AI. Growing to 600 professionals, and to 800 by the end of this year, reflects both the depth of Egyptian talent and the confidence our global clients place in AI-powered digital customer experience delivered from Cairo."
The inauguration of Konecta's regional headquarters marks the culmination of the Memorandum of Understanding signed in January 2025, in the presence of Prime Minister Dr. Mostafa Madbouly, between ITIDA and Konecta, to launch the company's operations in Egypt and establish a regional hub serving markets across the Middle East, Africa, Europe, and the Americas.
Konecta's expansion in Egypt is part of its strategic plan to strengthen its global footprint and accelerate the adoption of artificial intelligence solutions, enabling the delivery of innovative and high-value services to its clients worldwide
