ICT Minister Opens Transcom Egypt New Office in Smart Village

3 February 2023

The Minister of Communications and Information Technology Amr Talaat has opened Transcom’s Egypt site in Smart Village, in the presence of the Ambassador of Sweden to Egypt Håkan Emsgård.

Transcom is global leader in customer experience, consulting, sales, technical support, and business operations. It seeks to expand its BPO/ITO business and serve its clients from Egypt office.

Transcom’s Egypt site spans 8,000 square meters. It has a team of 650 specialists and young Egyptian talents, serving its global clients across different markets. The company aims to add of 1,650 jobs within three years.

During the opening ceremony, the ICT Minister emphasized that the opening of Egypt office enhances the Egyptian-Swedish cooperation in the ICT sector, especially with the availability of several Swedish companies operating in this sector.

The ICT Minister also pointed out that the opening comes as part of the strategic efforts of the Ministry of Communications and Information Technology (MCIT) to boost the offshoring industry. This is achieved by attracting multinationals to establish their specialized centers in Egypt, helping leverage the expertise and skills of Egyptian youth in exporting digital services to the company’s global clients. Those efforts help create decent job opportunities for youth who received ICT training and maximize Egypt’s export capabilities through more offshoring services centers.

In his remarks, Talaat explained the efforts made to enrich the ICT sector with young talents and enhance their competitiveness through specialized training programs in the latest digital technologies, targeting people from different academic backgrounds to empower them to work in the ICT sector.

Talaat stated that the ICT training budget increased 26-fold and the number of trainees increased 56-fold in four years. The added that ICT skills have been growing in terms of the number and depth of specializations.

During the ceremony, the ICT Minister held a meeting with Transcom leaders. They praised the Egyptian talent pool, a reason Transcom was attracted to and selected Egypt as a strategic location to serve its global clients from.

The discussed increasing the number of Egyptian employees in the company and its future expansion plans, especially for next year, by establishing new global delivery centers in more governorates.

The ICT Minister took a tour of Egypt office. He met with employees and commended their performance and efficiency in exporting services to the company’s clients.

For his part, Ahmed Elzaher; Acting CEO of ITIDA, staid: “We’re excited about Transcom’s selection of Egypt as a strategic hub for their delivery and offshoring operations”. Elzaher noted that Egypt office’s team has strong multiannual capabilities.

Elzaher added that as Transcom was finalizing the establishment of Egypt office, late 2022, ITIDA provided logistical support as part of its mandate to provide the necessary government support to attract big players in the BPO/ITO industry and the value-added services such as research and development (R&D). This comes within the framework of Digital Egypt Strategy for Offshoring Industry 2022-2026, launched by MCIT last year.

"Cairo truly offers unbeatable quality and value. The reliable infrastructure, the fantastic talent pool of highly educated and multilingual people. This is one of the few, if not the only, global locations where we could potentially offer services in 20 languages from the same site, which is extremely attractive for international brands. We have been present in Cairo since 2020, and by mid-2023 we will reach over 800 employees. We look forward to continuing on our growth journey, offering even more opportunities to local talents”, says Jonas Dahlberg, President & CEO of Transcom.

The ceremony was attended by ITIDA Vice President Hazem Nabil, Regional Manager and Managing Director of Transcom Egypt Ahmed Gamaleldin, and officials from MCIT and Transcom.

Transcom was established Back in 1995, by the Swedish investment company Kinnevik. Within a decade, Transcom has expanded across Europe, North America, US, Canada and the Philippines. With over 69 contact centers across 26 countries, the company employs about 30,000 and delivers its services in 33 languages to international brands in various industry verticals.

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